1. Overview
This Refund & Cancellation Policy applies to all services, digital products, and subscriptions offered by ADITYA VANJRE (Govt of India MSME Registered Enterprise: UDYAM-KR-12-0061722, Davanagere, Karnataka, India) through klypso.in.
2. Digital Products
Free products: No refund is applicable since no payment was made. Free tools can be used unlimited times at no cost.
Paid single products: A 7-day technical guarantee applies from the date of purchase. If you encounter a verified bug that prevents the product from functioning, and our support team cannot resolve it within 48 hours of your report, a 100% full refund will be issued.
Bundle refunds: If any single product within a bundle has an unresolved technical bug (verified and unresolved after 48 hours), a full refund for the entire bundle will be issued. You do not need to prove issues with all 3 products.
Subscription refunds — AI Resume Builder:
- Monthly plan: Refund requested within 7 days of initial purchase or auto-renewal. After 7 days, no refund is issued for the current cycle.
- Yearly plan: Pro-rated refund for unused months if requested within 30 days of purchase. After 30 days, no refund is issued.
- Top-Up: Non-refundable once the additional resume quota has been consumed (even partially). If the top-up quota is entirely unused, a full refund may be issued within 7 days.
- One-time plan: Non-refundable after 7 days of purchase, as there is no recurring billing cycle.
Refund method: All refunds are issued to your original payment source. Razorpay payments are refunded to the original UPI, card, or bank account. PayPal payments are refunded to your PayPal balance.
Refund timeline: Approved refunds are processed within 3–5 business days after approval.
3. Web Development & Custom Software Services
- Before Work Commences: 100% full refund of any initial advance payment.
- During Active Project Development: Refund is calculated based on remaining unworked milestones. Progress already delivered and approved is non-refundable.
- 30-Day Bug Warranty: All completed web development projects include a complimentary 30-day post-launch warranty covering bug fixes and code alignment.
3.5. How Refund is Processed
The refund process varies depending on your original payment method:
- Razorpay refunds: Initiated via the Razorpay dashboard. Refunds to UPI or bank accounts typically reflect in 5–7 business days. Card refunds may take up to 10 business days depending on your bank.
- PayPal refunds: Initiated via PayPal. Refunds typically reflect in your PayPal balance within 3–5 business days.
- Bank/UPI refunds: Processing time depends on your bank or UPI provider. Most reflect within 5–7 business days, but some banks may take up to 10 business days.
You will receive an email confirmation when the refund has been initiated on our end. If you do not see the refund after the stated timeline, please check with your bank or payment provider before contacting us.
4. How to Request a Refund
To request a refund or cancellation, contact us directly with your purchase details:
- Email: adityavanjre280@gmail.com
- WhatsApp: +91 88619 88160
- Include: Registered checkout email, Payment ID, and reason for request.
4.5. Chargeback Policy
We strongly encourage you to contact us directly before filing a chargeback with your bank or payment provider. We resolve 99% of issues without chargeback proceedings.
- Immediate suspension: If you file a chargeback without contacting us first, your access to all purchased products and services will be immediately suspended pending investigation.
- Payment proof: We reserve the right to provide transaction records, delivery confirmations, and communication logs to the payment processor as evidence of legitimate delivery.
- Chargeback fees: Any chargeback fees imposed by your bank or payment provider are borne by the customer. These fees will be deducted from any refund amount, or invoiced separately if the chargeback is found to be unwarranted.
- Resolution first: Always contact us first via email or WhatsApp. We are committed to resolving any legitimate concern quickly and fairly.
5. Dispute Resolution
We aim to resolve all concerns amicably. The following escalation process applies:
- Step 1 — Contact us: Reach out via email at adityavanjre280@gmail.com or WhatsApp at +91 88619 88160. Provide your purchase details and a description of the issue.
- Step 2 — Response time: We respond within 24 hours on business days (Monday–Saturday, excluding Indian public holidays).
- Step 3 — Mediation: If the initial response does not resolve the issue, we will engage in further email discussion to reach a mutually acceptable solution.
- Step 4 — Last resort: If mediation fails, any legal dispute shall be subject to the jurisdiction of courts in Davanagere, Karnataka, India.
5.5. Refund Processing Time
Once a refund is approved, processing times are as follows:
- Razorpay (UPI/Card): 5–7 business days
- PayPal: 3–5 business days
- Bank transfer: Up to 10 business days depending on your bank
You will receive email confirmation when the refund is initiated. If the refund does not appear after the stated timeline, please check with your bank or payment provider before contacting us.
6. Non-Refundable Items
- Work that has been delivered, approved, and signed off by the client.
- Third-party costs incurred on your behalf (domain registrations, hosting fees, stock assets) are non-refundable once procured.
- Consumed subscription quota (resume count used beyond the refund window).
- Top-Up purchases where any of the additional quota has been used.
7. Governing Law
This policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Davanagere, Karnataka, India.